Shipping policy

Shipping Policy

Last Updated: September 7, 2026

At Pro Custom Xpress, we are committed to getting your custom apparel, DTF transfers, embroidery, hats, and promotional products to you safely and efficiently.

1. Order Processing

All custom products are made according to the specifications provided when placing your order.

Orders are processed after payment and artwork/design details have been confirmed.
Custom orders require production time before they are shipped.
Processing time may vary depending on the product, quantity, customization, and current order volume.
If additional information or artwork approval is required, production may be delayed until we receive the necessary details.
Same-day pickup may be available for eligible products and orders. Please contact us to confirm availability.

2. Shipping Methods

We offer shipping options available for your location during checkout.

Available shipping methods and estimated delivery dates will be displayed at checkout based on your shipping address, package size, and selected service.

Shipping times are estimates and may vary due to carrier delays, weather, holidays, or circumstances outside our control.

3. Shipping Rates

Shipping charges are calculated based on the destination, order size, package weight, and shipping method selected at checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

4. Local Pickup

Local pickup may be available from our location in Dublin, California.

Pro Custom Xpress
6503 Cotton Wood Cir
Dublin, CA 94568
USA

Please wait for confirmation that your order is ready before arriving for pickup.

5. Order Tracking

When tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the package has been scanned.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible.

Once an order has shipped, we may not be able to change the delivery address. Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address.

7. Lost, Stolen, or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's policies.

If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

For packages damaged during shipping, please contact us as soon as possible and provide photographs of the damaged package and products so we can help determine the appropriate next steps.

8. Delayed Shipments

Pro Custom Xpress is not responsible for shipping delays caused by circumstances outside our control, including:

Carrier delays
Severe weather
Natural disasters
Holidays
Incorrect shipping information
Carrier operational issues
Other unforeseen circumstances

We will do our best to assist you in locating delayed shipments.

9. International Shipping

If international shipping is offered for your order, the customer is responsible for any applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are not controlled by Pro Custom Xpress.