Terms of service

Terms of Service

Last Updated: September 7, 2026

Welcome to Pro Custom Xpress. These Terms of Service govern your use of our website and your purchase of custom apparel, DTF transfers, embroidery, hats, promotional products, and related services.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Our Store

Pro Custom Xpress provides custom printing, embroidery, DTF transfers, apparel, hats, and promotional products.

Pro Custom Xpress
6503 Cotton Wood Cir
Dublin, CA 94568, USA
Email: xpressprocustom@gmail.com
Phone: +1 (925) 582-3222

2. Use of Our Website

By using our website, you agree to:

Provide accurate and complete information when placing an order.
Use our website only for lawful purposes.
Not attempt to interfere with or disrupt the operation of our website.
Not use our website to submit unlawful, fraudulent, abusive, or infringing content.
Be responsible for maintaining the accuracy of information associated with your account and orders.

We reserve the right to refuse service or cancel an order if we reasonably believe an order violates these Terms or applicable law.

3. Custom Orders

Many of our products are made specifically according to customer-provided specifications.

Customers are responsible for reviewing all order information before submitting an order, including:

Product type
Size
Color
Quantity
Artwork
Text and spelling
Personalization
Shipping information

Once production begins, changes or cancellations may not be possible.

4. Customer-Provided Artwork

By uploading artwork, logos, images, text, or other content, you confirm that you have the necessary rights or permission to use that content.

You agree not to submit content that:

Infringes another person's copyright, trademark, or other intellectual property rights.
Is unlawful or fraudulent.
Contains unauthorized third-party logos or artwork.
Violates applicable laws or regulations.

Pro Custom Xpress reserves the right to refuse to produce content that we reasonably believe violates these requirements.

5. Pricing and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

However, product colors may appear differently depending on your device or screen settings.

Prices and product availability may change at any time without prior notice.

We reserve the right to correct pricing, description, availability, or other errors and to cancel affected orders when necessary.

6. Orders and Payments

An order is considered submitted after you complete the checkout process and payment is successfully processed.

We reserve the right to accept or decline an order for legitimate reasons, including product availability, pricing errors, payment issues, or concerns regarding submitted artwork.

If an order is canceled by us after payment has been received, any eligible refund will be issued to the original payment method.

7. Production and Shipping

Production and shipping times may vary depending on the product, order quantity, customization requirements, artwork approval, and shipping destination.

Any production or delivery estimates provided on our website are estimates and are not guaranteed unless specifically stated otherwise.

Pro Custom Xpress is not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

8. Returns and Refunds

Because many of our products are custom-made, returns and refunds are subject to our Return & Refund Policy.

Custom products generally cannot be returned or refunded because of a change of mind, incorrect size selection, color preference, or customer-provided artwork errors.

If you receive a damaged, defective, incorrect, or misprinted product, please contact us so we can review the issue and determine an appropriate resolution.

9. Intellectual Property

All content on our website, including logos, graphics, photographs, text, designs, product descriptions, and other materials, is owned by or licensed to Pro Custom Xpress unless otherwise stated.

You may not reproduce, distribute, modify, copy, sell, or commercially exploit our website content without prior written permission.

10. Third-Party Services

Our website may use third-party services, applications, payment processors, shipping providers, or other external services.

Your use of these services may also be subject to the terms and policies of those third parties.

Pro Custom Xpress is not responsible for the policies or practices of third-party services.

11. Limitation of Liability

To the extent permitted by applicable law, Pro Custom Xpress will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Our liability relating to an order will be limited to the amount paid for the affected order, except where applicable law does not permit such a limitation.

12. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may modify, suspend, or discontinue any portion of the website or our services at any time.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with a revised Last Updated date. Your continued use of our website after changes are posted means you accept the updated Terms.

14. Governing Law

These Terms of Service will be governed by and interpreted in accordance with the applicable laws of the State of California, without regard to conflict-of-law principles, to the extent permitted by law.